Terms & Conditions

Welcome to bsta.sa

Below you will find the terms and conditions governing your use of the Bsta platform and its services, and please read them carefully before using the Bsta platform, as they are considered valid and enforceable once you agree to them when registering your account on the Basta platform under Articles Five and Ten of the Saudi Electronic Transactions Law. This agreement is available in Arabic and English, and in the event of a discrepancy, the Arabic version shall prevail.

Article 1: Definitions:

  1. (platform - Basta platform - website - Basta store) means this online store bsta.sa that allows merchants to display and sell goods and allows consumers to buy goods.
  2. (Goods) are the products and services offered on the Bsta Store.
  3. (Merchant) means every seller who sells his goods through Bsta.
  4. (Consumer) is every customer who purchases a commodity through a Bsta.
  5. (Service Provider) is an entity that provides services to merchants and consumers through Bsta, such as shipping companies and payment gateways.

Article 2: Correspondence:

We will communicate with you electronically through several means such as e-mail, text messages, internal application notifications, or communications via Bsta platform messages. For the purposes of the contractual relationship, you agree that all communications that we send to you electronically satisfy any legal requirement that such communications be in writing.

Article 3: Eligibility and conditions for registration:

To register on bsta you will need to provide some information, and your registration in bsta will not be accepted if the necessary information is not provided to us. We reserve the right to refuse any registration without giving reasons. We may also carry out the necessary verifications to confirm your identity and registration requirements.

Article 4: Warranties, Undertakings, and Representations

First: You warrant, undertake, and acknowledge the following:

  1. Full compliance with the terms of this agreement.
  2. You have full authority to contract, and your compliance with the terms of this Agreement does not conflict with:
    • Any laws, rules, regulations or governmental regulations to which you are subject.
    • Any other agreements to which you are a party or have to comply.
    • If you create or use an account on behalf of a business, you are authorized to act on behalf of, and warrant that business is bound by the terms of this Agreement. This account is owned and managed by this facility.
  3. You are the owner of, or authorized to grant, the rights you have granted us under this Agreement.
  4. Any content that you will submit does not infringe the rights of any third party anywhere in the world, including but not limited to any intellectual property rights (whether registered or not).

Second: You agree that the services are provided to you without guarantees, pledges or representations.

Third: In addition, although we try to be as accurate as possible, we do not guarantee that the descriptions of services, goods, or any other content are accurate, complete, reliable, current, or error-free. In addition, you agree that we are not responsible for examining or testing the specifications, listings, goods, content, or services provided by us, and that you will not attempt to hold us responsible for any errors or defects in any of the listings.

ARTICLE 5: Your Acount, Service Provision & Accesss License

Provided that you comply with these Terms of Use and the applicable Terms of Service and pay any related fees, bsta grants you a limited, non-exclusive, non-assignable, non-sublicensable license to access and use bsta for your personal, non-commercial use. This license does not include the right to make any resale or commercial use of any of the Services or Content of bsta, or any collection or use of any of the lists, descriptions or prices of goods, or any subsidiary use of any of the Services or Content of bsta, or any downloading or copying of your account information for the benefit of a merchant, or any use of data mining, use of robots, or similar data gathering and extraction tools.

In the event that you use any of the Services, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to be responsible for all activities that occur in connection with your account or password. You must take all reasonable steps to ensure that your password is kept confidential, and you must notify us immediately if you have any reason to believe that your password has become known to any person, or if you believe that your password is being used or It may be used in an unauthorized manner. You are also responsible for ensuring the accuracy and completeness of the data you provide to us, and for notifying us of any changes to the information you have provided. You can access your information in your account section of the website.

You may not use any of the Services: (i) in any way that causes or may cause any interruption, disruption or impairment in any way to any of the Services; or (ii) for purposes of counterfeiting, or in connection with any criminal offense or other illegal activity, or (iii) to cause any inconvenience, anxiety or disturbance.

We reserve the right to refuse service, close accounts, delete or edit content if you violate applicable laws, these Terms of Use or any other applicable terms and conditions, guidelines or policies.

All rights not expressly granted to you in these Terms of Use or any Terms of Service are reserved by bsta. No Bsta Service or any part of any Bsta Service may be reproduced, copied, sold, resold, visited or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of bsta without our express written consent. You may not use any meta tags or any other "hidden text" utilizing bsta's names or trademarks without our express written consent. You may not misuse bsta Services. You may use bsta's Services only as permitted by law. The licenses granted by bsta terminate if you do not comply with these Terms of Use or any Service Terms.

Section 6: Reviews, Comments, Submissions, and Other Content

You may post ratings, comments, or other content, send e-cards or other communications, or submit suggestions, ideas, comments, questions, or other information, as long as that content is not illegal, offensive, or threatening. defamatory, invasive of privacy, infringing intellectual property rights, harmful to third parties or otherwise objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam” ". You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any Card or other Content. We reserve the right (but not the obligation, unless there is a valid notification form) to remove or edit such content. If you believe that any content on any of the bsta Services contains defamatory statements, or if you believe that your intellectual property rights have been infringed by any content on any of the bsta Services, please contact us. If you post a review, comments, questions, answers, or otherwise on bsta (including any text, images, video clips, or audio, collectively referred to as "Content"), you grant bsta a non-exclusive, free, perpetual right that may not revocable and sub-licensable to use, reproduce, publish, present, translate or modify such Content worldwide and in any media. You grant bsta (and the persons to whom you sublicense bsta) the right to use the name associated with such Content. You represent and warrant that you own all of the rights to the content that you post; that the content is accurate; And that the use of the content you provide does not violate any applicable regulations, and does not cause harm to any person or entity. You agree to indemnify us from all claims brought by any parties against us as a result of or in connection with the content or materials you submitted, for the right (but not the obligation) to monitor and edit or remove any activity or content. bsta has no liability or responsibility for any content posted by you or any party.

Article 7: bsta applications

You can use bsta applications only to use the services provided by bsta, and in accordance with the terms of use and the terms of these applications.

Article 8: Purchase on bsta

The order submitted by you constitutes an offer to purchase the commodity (or commodities) contained in your order. When you complete an order to purchase an item from bsta, we will send you an e-mail message confirming receipt of your order and containing details of your order (“Order Confirmation Email”). The Order Confirmation Email is an acknowledgment that we have received your order, and does not confirm acceptance of your offer to purchase the ordered good(s). We only accept your offer and conclude a contract for the sale of the item ordered by you when we ship the item to you and send you a notification via e-mail confirming that we have shipped the item to you (“Shipping Confirmation Letter”). If your order is shipped in more than one package, you may receive a separate Shipping Confirmation for each package and each Shipping Confirmation and its shipment will be deemed to be a separate contract of sale between us for the item(s) specified in that Shipping Confirmation. Your contract is concluded with bsta Foundation, bsta Trading and Marketing Platform. You and bsta may cancel an item order at no cost at any time prior to our sending the Shipping Confirmation for that item. Your right to cancel does not apply to certain categories of goods (including digital goods or software not supplied in physical form). You agree to receive sales invoices electronically. The invoice will be sent to you in PDF format to your e-mail as soon as it is issued, and it will also be available in your profile on the bsta platform.

Article 9: Replacement and return of commodities and refund

The exchange and return of commodities shall be through the merchant selling the commodity. Please see the exchange and return policy from here.

Article 10: Warranty

The warranty period differs from one commodity to another, and the warranty period will be indicated in the description of each commodity, and the warranty is available for commodities that are purchased in the Kingdom of Saudi Arabia only. Details of the warranty policy can be found here.

Article 11: Goods and prices provided

All prices inclusive of the applicable value-added tax. Prices appear on a basket before and after tax. Information about the availability of items appears on each item's page. We can provide additional specific information about the availability of goods only during the processing of your order, and we will inform you by e-mail and as soon as possible if any of the goods you ordered are not available, and we will refund you the amounts in the event that you have paid for them. It should also be noted that the period and dates of shipping and delivery that appear are only estimates, and these estimates are not guaranteed and should not be relied upon. Despite our best efforts, there may be a number of items that are incorrectly priced, and we will confirm the prices when we process your order. If we have made a mistake and the correct price of the item is higher than the price posted on bsta, we may either contact you prior to shipment to ascertain whether you wish to purchase the item at the correct price or cancel your order. If the correct price of the item is less than the advertised price, we will charge you the lower price and send the item to you.​

Article 12: Commodity specifications

All commodity information, including pictures, specifications, etc., is presented on bsta for the purpose of knowledge only, and although we are working to ensure the accuracy of the published information, the parcel of the commodity may contain more information or different information than that appears on the bsta store. The contents of the package may also change. Accordingly, we recommend that you do not rely exclusively on the information provided on bsta Store.

Unless expressly stated otherwise, bsta is not the manufacturer, agent, or seller of the goods sold on the bsta Platform.

You must read the instructions for use, labels, warnings, directives and instructions attached to the goods before using them and adhere to them. Failure to comply with this may put you, others and property at risk. In case of any safety concerns or for any other information about the item, please contact the manufacturer.

Section 13: Disclaimer

Neither bsta nor its companies shall be liable for:

  1. Any business losses (including loss of profits, revenue, contracts, savings, data or reputation).
  2. Any direct, indirect or consequential losses which were not foreseen by you or us when entering into the contract for the sale of the Goods by us to you.
  3. Any losses or damages resulting from the use of any of the goods purchased from bsta.

Article 14: Shipping, export and customs policy outside the Kingdom

When ordering items from bsta for shipment outside the Kingdom of Saudi Arabia, you may be subject to import duties and taxes that will be imposed once the package reaches the specified destination. You will have to bear all these additional fees for customs clearance and we do not have the ability to know or control the amount of these fees, as customs policies differ from one country to another, so you must contact the customs department of the shipping destination to obtain more information. Please note that you are the registered importer and must comply with all applicable laws and regulations in the country of receipt of the goods, and your purchase may be subject to examination and inspection by the customs authorities of the shipping destination.

Article 15: Copyrights

All content included on or available through bsta (such as text, graphics, logos, icons, images, audio clips, digital downloads, or commodity descriptions) is the property of bsta or its partners, and is protected by local and international copyright laws, authors' rights, and rights of rules. data.

You may not obtain any Content or re-exploit portions of any Content from bsta without our express written consent. In particular, you may not use any data mining, robots, or similar data gathering and extraction tools to extract (whether once or multiple times) or re-exploit any substantial parts of the content of any of the Services, without obtaining express written consent from us. You may not create and/or publish any database of your own that contains substantial parts of any of bsta's services (such as price lists and commodity details) without our express written consent.

Article 16: Trademarks

The bsta logo and name are a registered trademark of the bsta Trading and Marketing Corporation and are protected by the laws of the Kingdom of Saudi Arabia and international conventions and may not be used without the written consent of bsta. All other trademarks not owned by bsta that appear in any of bsta Services are the property of the persons who own them.

Article 17: Privacy

Please see our Privacy Policy to learn how we collect and process your personal information through bsta Services.

Article 18: Complaints and communications

If you believe your rights are being violated, contact us. We will take the necessary actions, which may include deleting information, goods or content, without acknowledging any liability on our part and without waiving any rights, compensation or objections to us. By contacting you, you grant the right to simply use, reproduce, modify, adapt, publish, translate or create derivative works from your communication to share it with other parties or to publish its content in the media throughout the world. This includes sending your report to the relevant parties. You agree to indemnify Company for any claims and demands brought against Company arising out of or in connection with the delivery of your communication.

Article 19: Changes to the Service or Terms of Use

We reserve the right to make changes to any of bsta's services, policies, terms and conditions (including these Terms of Use and any other bsta terms) at any time. You agree to be bound by and enforce these terms and conditions and policies. In the event that any of the conditions are invalid, cancelled, or unenforceable for any reason, that condition is considered independent and does not affect the validity or validity of the rest of the conditions.

Article 20: Applicable Laws

These Terms shall be governed and construed only under the laws of the Kingdom of Saudi Arabia. In the event of any dispute or disagreement, or if any suit or claim is filed, it shall be referred to the competent courts of the Kingdom of Saudi Arabia for settlement. Each party confirms its agreement to the exclusive authority of the courts of the Kingdom of Saudi Arabia.

Article 21: Ownership

This website is owned and operated by Bsta Platform for Trading and Marketing Est. Licensed by the Saudi Ministry of Commerce with Commercial Registration No. 1010606729. It is registered with the Zakat, Tax and Customs Authority with tax number 300835473200003 and its address is 2956 Sheikh Abdullah Al-Anqari Street, King Salman District, Riyadh 12434-7158, Kingdom of Saudi Arabia.


Last update : 18 April 2023