Frequently Asked Questions – Merchant Program

To get started, visit the “Sell on Bsta” page and click Join Now. Complete the application form, upload the required documents, and our team will review your submission. Most applications are processed within 1–3 business days.

No, joining Bsta.sa as a seller is completely free. A commission fee applies to each successful transaction and is outlined in the seller terms and conditions.

Seller payouts are issued weekly, every Saturday, to your registered bank account. Funds are released one week after the order has been successfully delivered to the customer.

A valid Commercial Registration (CR) and VAT certificate are required. These documents help ensure regulatory compliance and increase buyer trust in your store.

Bsta.sa manages all shipping logistics using reliable partners like Aramex. As a seller, your role is to prepare and package the item and hand it over to the courier within 12 hours of order confirmation.

Returns are managed under Bsta’s customer-friendly return policy. Sellers must honor warranty claims, accept eligible product returns, and process replacements or refunds as required.

You can contact our seller support team anytime via support@bsta.sa or use the Seller Dashboard for assistance with listings, orders, shipping, and platform guidelines.

• E-Commerce Authentication Certificate
• VAT Certificate
• Agree to the Program Terms & Conditions