Returns & Exchanges Policy

return and exchange policy

Eligibility for exchange or return

Without reason within seven days

  • Customers are entitled to return or exchange any goods purchased without specifying a reason within seven days from receipt.
  • The item must be in its original condition, not opened from its original packaging, not used, including all stickers, and in a ready-for-sale condition.
  • In this case, the customer pays the cost of shipping, packaging, and bank fees.
You can submit a replacement request from the order page

Defects or malfunctions within seven days

Customers have the right to notify the seller of any defects discovered and request that they be fixed within seven days from receipt, provided that the item is delivered to the seller’s maintenance center by the customer.

  • In the event of a manufacturing defect or malfunction, it will be repaired, and if repair is not possible, the item will be replaced with another of the same type for free, or with another type after deducting the value of the original item’s and paying the price difference for the new item. In this case, the customer does not pay the cost of shipping and packaging the item.
  • In the event of a defect or malfunction resulting from misuse such as breakage, or failure to follow operating instructions, or exposure of the item to weather factors such as water, heat, or humidity, opening the item, or performing maintenance, or if incompatible accessories or memory cards are used, this is considered breach of warranty conditions and no replacement or repair will be provided. In this case, the customer pays the cost of shipping and packaging the item back to his address.
  • If it is proven that there are no defects and that the item is working fine, the customer pays the cost of shipping and packaging the item back to his address.
You can submit a replacement request from the order page

Defects or malfunctions during the warranty period

Customers have the right to notify the seller of any defects discovered and request that they be fixed during the warranty period, provided that the item is delivered to the seller’s maintenance center by the customer.

  • In the event of a manufacturing defect or malfunction, it will be repaired, and if repair is not possible, the item will be replaced with another of the same type for free, or with another type after deducting the value of the original item’s consumption period and paying the price difference for the new item. In this case, the customer does not pay the cost of shipping and packaging the item back to his address.
  • In the event of a defect or malfunction resulting from misuse such as breakage, or failure to follow operating instructions, or exposure of the item to weather factors such as water, heat, or humidity, opening the item, or performing maintenance, or if incompatible accessories or memory cards are used, this is considered breach of warranty conditions and no replacement or repair will be provided. In this case, the customer pays the cost of shipping and packaging the item back to his address.
  • If it is proven that there are no defects and that the item is working fine, the customer pays the cost of shipping and packaging the item back to his address.
You can submit a warranty claim form here

General Conditions:

  • The warranty period varies for each item. Please check the item page.
  • The customer has the right to exchange and return the same item only once.
  • Exchange and return policies may vary from one seller to another.
  • The refunds are made to the customer's bank account within seven business days.
  • The customer bears the cost of delivering it to the seller to be examined.
  • The use of incompatible or unassigned plugs, ports, connections, wires, or memory cards voids the product's warranty.
  • The customer must pay the shipping and packaging costs within a maximum period of seven days to return the product to him. If this period is exceeded and payment is not made, the store has the right to dispose of the item.
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Last update: 8 Mar 2024